India's Complaint Resolution Platform

Your complaint
deserves a
real resolution.

Escalatr. connects you with companies through structured communication and Via-powered tools — so your complaint gets resolved, not ignored.

File a Complaint — Free →Register Your Company
₹0
To File
Days
Not Months
100%
Online
Fair
& Independent
🔒 Encrypted
⚡ Via-Powered
⚖ Independent
consumer.escalatr.in/dashboard

My Complaints

2 Resolved1 Active
3
Total
4d
Avg Resolution
92%
Success Rate
ESC-ABCD-260401ABCD Electronics · Defective ProductResolved
ESC-INSU-260328Insurance Services Ltd · Billing DisputeIn Review
ESC-FEEG-260315FEEGH Infra · Service OutageIn Progress
Today
Via assessed case strength — 78% strong
Day 2
Company acknowledged — representative assigned
Day 4
✓ Full refund of ₹12,500 processed
🔒
Secured & Encrypted
🇮🇳
Built for India
📜
Privacy Compliant
⚖
Via-Guided Actions
📋
Full Audit Trail
How It Works
Five steps to resolution
Structured, transparent, and designed to get results — not run you in circles.
1

File Complaint

Describe, upload evidence. Via assesses your case.

2

Company Notified

Instant alert with deadlines. Clock starts ticking.

3

Dialogue

Structured chat. Every message tracked.

4

Escalate

Via guides escalation, social & legal-track actions.

5

Certificate

Resolution Certificate as your formal record.

See Detailed Guide →
Capabilities
Powerful tools, simple experience
Everything consumers and companies need — in one platform.
🧠

Via Case Analysis

Via assesses complaint strength, finds patterns, drafts responses, and recommends resolution paths.

📊

Live Tracking

Real-time dashboards with complaint status, deadlines, settlement progress, and complete history.

⚖

Guided Action Tracks

When direct dialogue stalls, Via recommends your next move across three tracks — Escalation, Social, and Legal — with ready-to-send documents you file yourself.

💬

Audit Trail

Every message, offer, and response recorded permanently. Transparent, documented facts.

📋

Action Engine

Generate formal notices and professional escalation communications — ready to send.

📈

Insights

Analytics, trends, and recommendations that turn complaint data into actionable improvements.

For Everyone
Built for every side
🛡

Consumers

File for free. Track in real time. Via strengthens your case and guides you through escalation, social, and legal-track actions.

File a Complaint — Free
🏢

Companies

Resolve complaints proactively. Deadline tracking, insights, and tools that build customer trust.

Register Company
Why Escalatr?
Better outcomes, faster
See the difference structured resolution makes.
🛡

Consumers

Traditional channels cost ₹5,000+ and take months. Escalatr. resolves in days — for free.

₹0 to file
vs thousands in traditional fees
🏢

Companies

Unresolved complaints damage brands. Escalatr. helps resolve early — protecting reputation.

90% faster
proactive resolution
Explore Value Calculator →
Questions
Frequently asked
Is Escalatr. a legal service? ▾
No. Escalatr. is a technology platform for structured complaint resolution. We do not provide legal advice or represent parties. Via and any documents it helps you prepare are for self-help purposes only and are not legal advice. Users retain all rights to approach appropriate authorities.
Is filing really free? ▾
Yes. Filing and communicating with the company is free. Some advanced actions and documents use Escalatr credits, but most complaints resolve without any paid feature.
Is my data safe? ▾
Your data is encrypted and stored securely, compliant with Indian data protection standards. We never share personal information without consent. You can export or delete your data anytime. See our Privacy Policy.
What if the company doesn't resolve it? ▾
Via recommends your next move across three tracks — Escalation (move up the ladder or to a regulator), Social (make your case public), and Legal (generate formal, legal-track documents) — and prepares the paperwork for you to send or file yourself.
Can companies use Escalatr.? ▾
Absolutely. Companies get a dedicated portal with complaint management, team tools, settlement workflows, analytics, and insights. Proactive resolution protects brands and builds loyalty.
Browse Knowledge Base →

Ready to resolve
your complaint?

Faster, fairer, and without the frustration of traditional channels.

File a Complaint — Free →Register Company

⚖ Important Notice

Escalatr. is a technology platform that facilitates structured complaint resolution between consumers and companies. Escalatr. is not a legal service, does not provide legal advice, and does not represent any party. All documents and AI (Via) content are for informational, self-help purposes only and do not constitute legal advice. Escalatr. does not guarantee any specific outcome. Users retain all statutory rights to approach appropriate authorities or regulatory bodies at any time.