STEP BY STEP

How Escalatr. Works

Follow the complete journey from filing to resolution — interactive, transparent, and designed to get results.

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Consumer

File Your Complaint

Describe your issue, upload evidence, and let Via assess your case strength. Filing is free and takes under 5 minutes.

📝 Smart complaint form🧠 Via case assessment📎 Evidence upload🏷 Category selection💰 Amount & desired outcome
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Company

Company Gets Notified

Instant email and dashboard notification. A representative is assigned and the SLA deadline clock starts ticking.

📧 Instant notification👤 Rep assignment⏱ SLA deadline active📋 Full complaint details
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Both Parties

Structured Dialogue

Communicate through tracked, timestamped messaging. Propose settlements, share documents, and work toward resolution.

💬 Real-time chat🤝 Settlement offers📄 Document sharing🔒 Permanent audit trail🧠 Via drafts responses
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Consumer

Escalate if Needed

Not satisfied? Escalate through 4 levels. At L4, request an independent Resolution Review for a professional opinion.

📈 L1 → L2 → L3 → L4⏰ Deadline per level⚖ Request Resolution Review📋 Action Engine notices
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Resolution Advisor

Independent Review

A qualified, verified advisor reviews both sides — evidence, statements, and the full communication history.

📑 Full evidence review❓ Clarifying questions⚖ Impartial assessment🎓 Qualified professionals
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Both Parties

Advisory Opinion Issued

A detailed written opinion with recommended resolution. Both parties review and can accept or respond. Non-binding but carries professional weight.

📝 Detailed reasoning💡 Recommended outcome✅ Accept or respond⚖ Professional weight
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Resolution

Case Resolved

Complaint marked resolved. A Resolution Certificate is generated as your permanent record. Both parties provide feedback.

🏆 Resolution Certificate (PDF)⭐ Feedback & ratings📂 Case data retained🛡 All statutory rights preserved

Ready to get started?

Filing a complaint is free and takes less than 5 minutes.

File a Complaint — Free →Register Company

⚖ Important Notice

Escalatr. is a technology platform. Advisory Opinions are non-binding professional recommendations. Users retain all statutory rights to approach appropriate authorities or regulatory bodies at any time.