Follow the complete journey from filing to resolution — interactive, transparent, and designed to get results.
Describe your issue, upload evidence, and let Via assess your case strength. Filing is free and takes under 5 minutes.
Instant email and dashboard notification. A representative is assigned and the SLA deadline clock starts ticking.
Communicate through tracked, timestamped messaging. Propose settlements, share documents, and work toward resolution.
Not satisfied? Move up the escalation ladder. Via frames professional escalation communications and tells you exactly who to contact at each level.
Via reads your full case and recommends the strongest next actions across three tracks — Escalation, Social, and Legal — tailored to your company and sector.
Pick an action and Via prepares the document — a regulator complaint, a public social post, or a formal legal-track notice. Open it in the Workshop to review, edit, and add your signature, then choose how to file it: let Escalatr send it on your behalf, email it yourself, or follow step-by-step filing instructions. The final signed PDF is exactly what goes out.
Complaint marked resolved. A Resolution Certificate is generated as your permanent record. Both parties provide feedback.
Filing a complaint is free and takes less than 5 minutes.